2026 NACD Annual Meeting

2026 Annual Meeting Keynote Speakers

Will Bowen

Complaint Free® Leadership-Positive Growth In A Negative World

Leaders get bombarded by complaints every single day!

Complaints from employees, colleagues, customers, suppliers, and even family and friends can drain a leader’s energy, time, and resources, leading to anxiety, frustration, and burnout.

In today’s world of endless negativity, bringing out the best in yourself and others can seem impossible.

In this eye-opening presentation, you’ll learn how to…

• Identify And Address The (5) Types Of Complaints.
• Create A Collaborative, Possibility-Focused Team.
• Turn Negative Feedback Into Positive Breakthroughs.

This presentation teaches leaders easy-to-implement, powerful, and practical skills for achieving extraordinary growth even during difficult times.

David Avrin

Ridiculously Easy to Do Business With™

Responding to a new generation of customer wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often determined by those who can respond faster, simplify their process and are more convenient for their customers and clients. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF shines a bright light on the profound shift in customer expectations, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects and customers, and creating Customer Experiences worth sharing.